Geek Squad/Best Buy Complaint - Black tie bust - Cell Phone Repair
COLMA, CALIFORNIA -- When you buy a cell phone at Best Buy they tell you that their warranty is the best and that Sprint or other carriers make you pay a copay for a cracked screen. That is a lie, Sprint does replace cracked or damaged phones, only requiring a deductible with no insurance. I got the black tie warranty for my htc evo, it had random repooting issues. I took it in, they told me that they have to send it out, could take five weeks! plus if I wanted this crappy loaner phone with useless internet, I would have to pay 150.00 deposit. Then they ask if I wanted to do it, as if they were going to continue charging me 10 bux a month while I had a broken phone.
a month later they call me to pick up my phone, it doesn't work. I explain how upsetting and shocked I am, they have to send it out again. I do it. They tell me overnight delivery, it takes a week to arrive at the repair shop, the repair takes a day, it takes two weeks to get back to me, it doesn't work. Both times I never even got to step out the store with my phone. I am amazed, I thought I was on TV or they were recording me on a candid camera. Nope, this was real. After three and a half hours on valentines day, argueing with the manager and 1800 Geek Squad, I get this... Manager says I can give you a new phone, but it is cutting too many corners, I have to send it out again............. I am going on three months now. Best buy cellular at colma ca employees are great and are going the extra mile for me, they said they feel so bad and are going to call the repair shop everday for prompt service. They said thanks for not screaming at me. That is horrible that they get yelled at because Geek Squad doesn't care. sprints warranty is three dollars cheaper, if they have a monkey and a golden retriever doing repairs for Sprint, I sill say its better than Geek Squad.