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Cheaptickets.com Complaint - Fake Best Price Guarantee! - Hotel Reservations
Hotel Reservations - Complaint
CHICAGO, ILLINOIS -- I found hotel reservations on Cheaptickets.com's website in January 2011 at a lower price than I had paid for identical reservations in November 2010, for a trip to occur March 2011. Their so-called "Best Price Guarantee" was advertised with my offer and their customer service representative verbally stated that if I found the identical reservation at a lower price they would give me back the difference. Ha! When I submitting my claim they denied saying that it didn't apply to my reservation (something about their needing to be able to cancel and then repurchase my reservation). If it didn't apply, why was the "Best Price Guarantee" bundled with it! To this day I can call them and a CSR at Cheaptickets.com will tell me how the Best Price Guarantee will protect me on this same reservation! This is deceptive! It violates the BBB Code of Ethics, but yet they claim to follow the BBB Code. In any other industry this would never stand.
Comments:
Posted by Kurizumaru on 2011-02-15:
I'm guessing that it doesn't apply because they aren't identical. You took one trip in November. You're planning one for March. Hotel rooms change prices throughout the year. Would you expect them to refund you a year from November 2010 if suddenly that hotel has rooms for far cheaper?
Posted by PepperElf on 2011-02-15:
"best price" doesn't mean prices from previous years.
I believe it means from CURRENT offers.
If it meant "previous years" then you could quote the prices from say 1965 or something like that.
Prices fluctuate depending on year, season, even the day of the week. That's just reality.
I believe it means from CURRENT offers.
If it meant "previous years" then you could quote the prices from say 1965 or something like that.
Prices fluctuate depending on year, season, even the day of the week. That's just reality.
Posted by Slimjim on 2011-02-15:
Well yes, what they said. Any best price guarantee offer logically means identical circumstances. The most obvious is that you are matching a price being offered real time.
Posted by dm24vegas on 2011-02-22:
Some people just make me laugh, like this OP hahahaha
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