Cheaptickets.com Complaint - Fake Best Price Guarantee!
CHICAGO, ILLINOIS -- I found hotel reservations on Cheaptickets.com's website in January 2011 at a lower price than I had paid for identical reservations in November 2010, for a trip to occur March 2011. Their so-called "Best Price Guarantee" was advertised with my offer and their customer service representative verbally stated that if I found the identical reservation at a lower price they would give me back the difference. Ha! When I submitting my claim they denied saying that it didn't apply to my reservation (something about their needing to be able to cancel and then repurchase my reservation). If it didn't apply, why was the "Best Price Guarantee" bundled with it! To this day I can call them and a CSR at Cheaptickets.com will tell me how the Best Price Guarantee will protect me on this same reservation! This is deceptive! It violates the BBB Code of Ethics, but yet they claim to follow the BBB Code. In any other industry this would never stand.
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