ProFlowers.com Complaint - ProFlowers sent dead Flowers for Valentines day - Flower Delivery

Posted by justcuz on 2011-02-15:

Good review...I used Pro Flowers once to have flowers delivered to a relative and had a similar experience..only in my case the flowers showed up 2 days late. I also got a refund and a coupon for 20% off my next order (which went in the trash), but a refund doesn't really make up for poor service in this type of a business. Since then I always call florists directly..in fact I have to wonder how these "middle men" places even stay in business with the cr@p service they provide.

Posted by PepperElf on 2011-02-15:

well technically all cut flowers are dead, no?

but if they won't fix the issue... i'd suggest contacting the credit card company to file a dispute.


i would also recommend, instead of specifically using a national company, ordering flowers directly from a florist. i've found that some florists are associated with several national companies, that way you may find fresher deliveries, instead of relying on the national company to complete the order

Posted by bluediamond98 on 2011-02-15:

I use Pro Flowers quite a bit. I did not use them this year but I did receive a delivery of tulips as a gift. Like yours, they were bent over and headed toward the table...lol. This is not uncommon with cut flowers that have been out of water for a while. Peel the extra leaves, put in water with the plant food they send and they will perk up in a few hours. I ALSO received mine late - around 7 pm but they were standing tall when I awoke this morning.

Posted by Venice09 on 2011-02-15:

Blue, that's exactly what the instructions say. The flowers actually do perk up once they are in a more friendly environment. I wish the OP had read the instructions before deciding that the flowers were a lost cause.

Also, if the OP wanted delivery before 6 p.m. he should have asked what "end of business day" meant to ProFlowers when he placed the order. 8 p.m. on Valentine's Day is not that unreasonable. Unfortunately, it sounds like he was one of the last deliveries.

Posted by bluediamond98 on 2011-02-15:

Exactly Venice - end of the day is pretty much the end of the "UPS day" so if you normally receive your UPS deliveries at 7 pm (like me), your flower delivery will come at the same time. I am the very last person on the route because I live waaaayyy off the beaten path. Still I enjoyed the gift. Some people do not like arranging the flowers themselves or dealing with the minimal nursing they require and a traditional local florist is always the best choice in those instances.

Posted by Venice09 on 2011-02-15:

I am the luckiest person in the world when it comes to deliveries, regardless of the company. It's probably because I'm not far from the main road. However on a holiday like Valentine's Day, I would expect a delay.

I'm glad you enjoyed your flowers, blue. I like nursing and arranging, so I'm enjoying mine, too.