Best Buy Complaint - Defective Sony Laptop
MISSION VIEJO, CALIFORNIA -- I purchased a Sony Laptop on 01/03/11, within a month the HD failed. I lost all my data not to mention time on the phone with Best Buy and Sony trying to get some resolution. All I got from Best Buy was they would send it to Sony for repairs and it could take upward of 3 weeks to get it back.
No offer of a loaner or free repair or even a replacement. I could understand if I had the computer for more than a few months but I had literally one month and three days. Everyone I spoke to from the Manager at Geek Squad to the Corp Office was of no use.
Also, I found out talking to Best Buy Corp office that they give Carte Blanc to the managers over the Stores and the decision making. I was told whatever the decision is of the Manager stands we cannot override their decision.
Then to get on the phone with Sony only find out they transferred me to Japan and took over a half hour to answer the phone once I was transferred. Finally Sony agreed to send someone out and replace the HD but not remove my data. I had to pay OOP for that service with someone else.