Apria Healthcare Complaint - Not Customer Friendly - More Like Incompetent
I have had a CPAP since September 2010 when I need a new mask seal in the start on January 2011 I received one and paid my co-pay. Near the middle of February I received a voice mail from Apria that they had tried to collect on an outstanding balance. I called and after a 20 minute phone conversation with an indian who had a difficult time understanding English I finally figured out that my insurance had not paid for the seal and that I was said to still owe them the balance. I told them I would call my insurance and confirm that they had not paid and why. This was on a Friday night and on Tuesday morning I received another call when I was on the phone with my insurance. It was a voicemail from Apria that they had once again attempted to collect payment. I called Apria when I got home from work and after a 30 minute wait on hold listening to terrible music I was once again talking to an Indian who was unable to understand me. When I asked to speak to his supervisor he grew belligerent and after several heated exchanges with him he transferred me to his supervisor, who promptly hung up on me after saying she couldn't hear me. I work in a call center and qc phone calls as part of my duties.
I think I would fail the customer service representative and the supervisor, and any company associated with these people. I am mailing in my payment and am switching to another CPAP supplier. I don't mind speaking to call centers in foreign countries but I do expect quality service, but this was a case of getting what you pay for. By the way the supplier I am using is located in the USA.