Bob's Furniture Complaint - Horrible service in all aspects
Ordered living/dining/bedroom furniture in Poughkeepsie warehouse (total $3000, 6 month interest free credit) in the beginning of November. Waited 2 hours in store because of some problems with their software. Finally I was told that one of the item is missing and can be picked up in the store in a month (got it in a month). The order has been delivered without bed frame. After that my relationship with BF become a nightmare. There are 3 parameters of delivery: the address, the item, pick up/delivery. All 3 parameters were arbitrary changed 4 times in a row! Delivery to wrong address (2 times), delivery of wrong item (1 time), delivery vehicle came for pick up of something instead delivery (1 time). I took 4 days-off just to do not get my bed's frame. The story is not finished yet. In the end of January I requested pickup in the store and was told that the item is unavailable and I'll get a phone call when it will be ready. On February 12 I got a phone call that I can pick up my item in the store for a week starting from February 12. Today, on February 15th, I've called to the store, no one was aware about the item, after some conversation customer service told me that probably my item will be available in a few days! Not over yet. On my second billing cycle (should be 6 in total) I got a bill exceeding total price of my purchase! After a phone call they said that problem is known (billing for a wrong money!) and my next bill will be changed accordingly. Finally I've paid in full just to be sure do not have any problems with wrong billing again.
Summary: 2.5 month of my bed non assembled, 4 days-off, hours on phone waiting, wrong billing, hours of waiting in the store. And still in a process.