I ordered several items online for my husband. Got a great value and decided in order to keep the cost down I would pick it up from the store. First they gave me some of my order at the customer service desk and then they told me to go to the pick up area downstairs for the rest. The only thing that was missing was a sport coat. Why was I driving my car around to the pick up area? I waited for the gentleman who took my slip for about 30 minutes. He came out to say that he didn't know where the rest of my order was. He went back and came back 15 minutes later with the jacket and said that the lady upstairs could have given it to me 45 minutes ago as it was upstairs the whole time. Get home to find three items were wrong. I called up customer service and told them that there was no way I was making another trip to the mall because of their mistake. Austin the customer representative said that he would email me a prepaid label. I still wanted the items so I asked him to order the correct items for me. Of course they would have to charge me again. I thought since I was going to send out the wrong items the next day, I could spare the money for a few days. Sure enough the next day I get an email saying that they were not sending me a prepaid label and I had to go back to the store. Of course they charged me for the new items in less than 2 hours! I called back again and this time spoke to Betty. She said that she would talk to management and I should receive a phone call the next morning about it. No phone call, it's been over 24 hours later. Just when I thought I was saving money.... Now I have $180 worth or wrong items and $180 worth of clothes being mailed to me. I'm out $260 when I could have just spent the $20 in shipping! And now I have to make another trip to bring it all back! More money, with gas being over $3 a gallon! Thanks JC Penny! I'll stick to Walmart and Target. I suggest you save your time and money. Go elsewhere. Save yourself something better than money, save your self the aggravation!!!