Dell Computer Corporation Complaint - Will NEVER buy another Dell
My father bought me an XPS two years ago for the holidays. I thought it was a great machine... At first. Approximately 4 months into owning the computer my motherboard along with my A/C adapter crashed, leaving me with a broken computer. I called customer support and was immediately directed to their call center in India. The woman who I spoke to sent a service tech out to my house to fix the computer, replacing it's motherboard and A/C adapter. It has been 2 years since my initial call and I have had 4 new motherboards, 5-6 new A/C adapters, 3 new batteries, and countless other problems. Initially I decided that computers have problems and that it was unreasonable to think that I was given a lemon, however, after all this time I truly believe that this is the case. I asked on numerous times fior the techs to look further into the problem figuring that there was an underlying issue with my computer that was causing my motherboard to constantly crash. Not a single person from Dell or any techs sent out to my house were willing to explore this idea. Throughout this entire process I continued to ask about my warrentee, concerned with what I was going to do with my computer once it expired. Dell told me that they would fix the problem so that I would not have these issues, and low and behold... Now my warranty is up and I am stuck with a computer that won't turn on. When I called Dell about it they told me that since my warranty was up, I had the option to pay $75.00 to talk to someone in a call center about my issue, not even to have someone come out to diagnose the problem.
All in all, my experience with Dell was very negative. I have ALWAYS owned Dells, but from these past two years I have come to the conclusion that I will never own one again. Their customer service is a joke, they do not look to fix your actual problems, and they are unwilling to correct their mistakes (like selling a college student a $1,300 computer that is a lemon). I would definitely not recommend buying one of these computers as all you will face are obstacles towards getting your brand new machine to work.