McDonald's Corporation Complaint - bad service - Babcock and Wurzbach San Antonio Tx
SAN ANTONIO, TEXAS -- This is a copy of the letter I sent to McD's corporate office.
I understand I should have checked the order before I left, however, I shouldn't have to do this. All the manager had to do was hand me the cheeseburger through the drive window between cars.
I visited your restaurant at 7267 Wurzbach Rd in San Antonio Texas this morning at approximately 12:00 am. I frequently visit this restaurant as it is located almost directly across the street from where I live. This visit was like many others as I had to wait in line for over fifteen minutes since it was late at night. I ordered a number one and number seven value meal for my wife and myself, as well as a double cheeseburger for my daughter. When I finally arrived at home, I discovered that I was missing the cheeseburger for my daughter. This has happened several times in the past where we didn’t receive our full order. I left home again to go and get the cheeseburger for my daughter. When I arrived at the restaurant, I was disappointed to see the line was longer than what it had been before. I pulled over in front of the door hoping to get the attention of the manager-on-duty. I knocked on the door and was ignored. I knocked again, this time the manager looked up and motioned me to go through the drive-thru. I explained to him that I was just there to get the cheeseburger they had neglected to give me before. He again motioned me to go through the drive. I told him that there were several cars waiting in the drive and I just needed to get the cheeseburger. At this point, he picked up the phone and threatened to call the police. I pleaded with him again that I was just there trying to get the cheeseburger that was owed to me. He hung up the phone and informed me that the police had been called. I then parked my vehicle and waited for the police to arrive. When the officer arrived, I informed him of the problem and he thought it was amusing that he had been called out for a $1 cheeseburger. Unfortunately I was not amused, as by this time my meal at home was surely cold. He asked what I wanted before entering the restaurant to talk to the manager. I explained to him all I wanted was the cheeseburger owed to me, and since my meal was cold by that time, another number one value meal. The officer entered, explained to the manager what I was requesting then came back out. He informed me that the manager would give me the cheeseburger but not my value meal. I asked him then to inform the manager that I would bring back my value meal, since it was untouched to receive a refund for it. The manager then agreed to refund the money for the value meal, but I was still left without the cheeseburger for my daughter. This is perhaps the most disappointing experience I have ever had at a restaurant of any kind. We visit this particular McDonald’s restaurant probably four to five times a week, if not more. We have been to the Family Night on several occasions. I assure you I will not be visiting this restaurant again. I am still in awe of this happening at a family establishment such as McDonald’s. I never would have conceived that the first time the police have ever been called on me was because my order was not filled correctly at a McDonald’s; and because as a customer, I felt I should not have to be inconvenienced in order to have it corrected. I have never even been threatened to have the police called on me. This has been an outrageous evening.