AHS Complaint - AHS - Do Not Sign Up
In December, I had no heat and logged a service request on a Thursday only to be told that AHS could not get the vendor to come to service my heater until Monday. To expect someone to go without heat in the dead of winter for that amount of time is unacceptable. I paid out of pocket and had a technician at my house the very next morning.
More recently, I logged a request for what I originally believed to be an issue with my garbage disposal. In order to service the disposal, a stoppage had to be cleared. The plumber called AHS and received authorization to clear the stoppage and I also received a call from AHS stating that the service would be covered. The plumber did not have the equipment and necessary access to complete the examination. I received another call from AHS that evening stating that when access was available, to call the plumber and let them know that they could come back out and that this would still be covered under the original service request. The next morning I received a phone call stating that nothing would be covered. I understand that there are items that do not fall under the warranty, but once AHS commits to providing coverage for an item, it is not favorable for them to take back their commitment and then refuse coverage.