IHop-Somerset New Jersey- Easton Ave. Complaint - POOR SERVICE AND UNPROFESSIONAL MANAGEMENT
SOMERSET,, NEW JERSEY -- ON Sunday 2/13/11 after church, I went to the Ihop restaurant on Easton ave. in Somerset, NJ. for omelet meal. My two girls ordered from the childrens menu. The server took my order as follow: omelet w/egg white, mushrooms, spinach, no cheese, add grilled chicken and a mocha raspberry decaf. I first recv'd the mocha without choc. chips (as shown in the many rest. advertisements) and it tasted nothing like raspberry. No big deal, so I just reordered a hot choc. instead. My children recv'd their order in a timely fashion, but my omelet order took time and arrived with cheese on it. Unfortunately, the order had to be sent back to the kitchen to be corrected since I am on a low choles. diet. By the time I recv'd the corrected omelet order, I was sitting there close to two hours and my daughters completed their meals. I then asked the Mgr., is the omelet free because of the terrible inconvenience? He responded with "no". Shortly after, I decided to just leave without eating the omelet. At the register I spoke to the Mgr. again and he shocked me by saying "you were just here on Monday 2/7 and pulled this same stunt. So, please do not return to this restaurant again. I can't explain in words how embarrasssing his accusations were to my girls and myself. (In a proper manor I expressed my displeasure about this horrible experiences). My first thought was that this Mgr. can't be talking to me. The second thought was that he was maybe racist or just crazy, since I was never in this rest. a week ago. None the less, his public accusation doesn't change the fact that, my order was completed wrong. He insulted me publicly like I had a criminal history of ripping off their rest. Finally, at the end of this crazy experience, I paid the $19.00 bill with a hundred dollar note and he held the money up in the air to check if it was authentic, then shoved the change in my hands. All of this was done in front of my children and other patrons.
On Tuesday 2/15, I spoke to the owner who said the Mgr. told him all about what happened. He said, "I was told that you used profanity towards my Mgr. and other employees heard you". My response was, "did you talk to the other employees"? He said "no". I responded, "so you believe your Mgr. without any type of investigation? What is he, your cousin?" Since this owner seems to stand behind his Mgr., then he will be legally responsible if I take this matter to court.
When I first went into the website, I was shock to find out how many complaints Ihop has accross the country. The question is, does Ihop CEO Julie Stewart ever read these complaints? WELL, I HOPE HER STOCK HOLDERS DO.