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TCF Bank Complaint - No customer service - Checking Account
Checking Account - Complaint
I opened this account in Illinois in 2001. All was well while we lived in Illinois but things started to go downhill when we moved to a state without a brick & mortar presence. And then things completely fell apart in 2009-2010. Every time I had a question or concern and contacted a telephone Customer Service rep, I would get three different responses to the same question depending on who I spoke with on the phone. And in this age of internet banking, they were completely incapable of handling my banking needs unless I could get to a branch. Finally I had to call & close the account. I called all auto debits and had those cancelled too. But one still went through and the bank hit me with overdraft fees & reported the account to collection with no notification.
Comments:
Posted by Alain on 2011-02-17:
I always prefer a bank where I can go and speak to a human personally if I have a problem.
Posted by Daniel A on 2011-07-24:
After being an account holder for 12 years, I can tell you that TCF does not have the attributes that one may expect or desire from a bank. They are not professional, dependable, reliable, helpful or responsive. The people(tellers)at the grocery store behind the makeshift counters are not bankers
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