Supreme Limousine Complaint - Supreme Limousine-- Do Not Use This Company
ST.PAUL, MINNESOTA -- I called this company to book a limousine for a surprise for my son's golden birthday. The plan was for the limousine to pick up him and 5 friends and give them a ride in style to the mall of America. The arrangements were made over the phone, including all the details, date and time. My credit card was provided. The kids were all waiting anxiously at the window for the special surprise, but they were sorely disappointed... the limousine never showed up. I called immediately and was in tears when I was told they had no information, could not help resolve the issue, and there was no limo coming. I had to break the news to the kids that there was no surprise, and the night was ruined. I was told to call the manager the next business day, and I was just shocked to be treated HORRIBLY; I was told there were no managers around, they were all "out of town". I was told there was no one there by the name of the man who I booked the limo with (which was a lie, because I found his name on the Better Business Bureau website), I was threatened that if I called back to try to speak to a manager, they would call the police, and then I was hung up on! It was unbelievable.
SO not only did they completely fail in their promise to have a limousine here and ruin this special event, but they made it exponentially worse by treating me like dirt, instead of apologizing and offering to make it right like I expected they would do. So, if you don't want your special event ruined and don't want to be treated like crap, stay away from this company!!