Florist Express Complaint - Horrible Lying Cheating Company......
CONNECTICUT -- I ordered flowers for Valentines/B-Day combo for my mother. I paid $20 in delivery for guarantee Valentine's delivery. The flowers never arrived. I called on Tuesday (2/15) and spoke to a representative I was told the florist was overbooked and couldn't accommodate my order. I told them why didn't anyone tell me and why were they going to keep my money. They then said the florist would delivery today (2/15 at noon with an upgrade.) I called my mom at 6pm, still no delivery of flowers. I again called Florist Express and emailed. They called the florist and the florist said the delivery was on the truck and would arrive in ten minutes, they were in her neighborhood. (I was put on hold for 10min while I waited for the representative to call the florist.). I was also told my delivery fee of $20 was reversed back to my Visa. I called my mom at 7pm (2/15-Tues), the flowers did not arrive. I again called Florist Express at 7:15pm. They said the florist delivery truck is running late and yes, they still on the truck for delivery....will be there in 5 minutes. I chatted with my mom on the phone for 30 min. and the flowers never arrived. Wednesday morning came and at 10:00am, I called Flowers Express again and emailed. I was told (by another representative who again called the florist that the flowers are on the truck for morning delivery.)The flowers should arrive by noon and he upgraded to the supreme bouquet. It is now 1:30pm and the flowers never arrived. I called Florist Express again to speak to a manager and held on the line for 44 min. When they finally answered, the manager refused to speak and the representative said she was instructed to just have me email my problem. I am pissed! I called my Visa company and the delivery fee was never reversed as was told to me Monday night. I asked my Visa company to stop payment on this and send in a dispute as the flowers were never delivered nor were going to be. Don't be misled by this Express Florist company. It's more like "Forget Florist" company. They lie, cheat and submit false advertising for business. Everyone should join together and file a "class action". They deserve to be punished and it's a shame companies get away with this type of fraudulent practice!
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