Home Depot Complaint - Home Depot Poor Product and Customer Service
FREMONT, CALIFORNIA -- We bought the Pegasus bath faucet for our home remodeling project in Jun 2010. We moved into our house in End Nov 2010. After less than 3 months, the finish of the faucet peels off and the soap dispenser bottle broke. I was very disappointed about the finish peeling off. I called their customer service and explain the situation and requested that I would like to have a credit so that I can buy another brand of faucet. By the way, Pegasus is a Home Depot Brand. I was told that due to their Policy, they cannot give us any credit but they can send us a replacement. I replied that I really don't have much confidence in that brand due to my experience. I never experienced a faucet with finish peeling off even I lived in our old house for 13+ years. This is, no doubt, a very poor quality product. I was questioned whether we used any abrasive cleaning product, which we never did. Anyway, Home Depot refused to give us credit to get some other brand from their store. I wasn't too happy for their response and I asked whether I can speak to a supervisor or manager, the customer service told me that I have reached the highest authority as far as issue like that because it was the corporate office that I was calling. What a Joke!
The other disappointing thing is that I submit a review on the product on their website and just got denied. I got an email telling me that they will not post my review on that product. I am just very frustrated and wonder whether they just post positive comments but not a negative one. What is the purpose of asking for review.
My conclusion is Home Depot doesn't stand behind their product and their review on product doesn't reflect consumer true opinion. We paid about $100 for the faucet and the finish just doesn't even last for 3 months. What more can I say about their product.