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Bill Cook Porsche Informative - Snobby Service

Review by lawgirlMI on 2005-04-23
FARMINGTON HILLS, MICHIGAN -- My husband and I were in the market last summer to purchase a Porsche Carrera. We were looking to buy a used Porsche with very low mileage. Anyway, we found one we liked online and called the dealership to see if they still had it, which they did. Drove over there with my stepbrother and stepsister to take a look. We were dressed in jeans and casual attire. Normally, when going to a car dealership, someone is assisting you as soon as you walk in the door. Well, we walked around for literally 20 minutes looking at cars and eventually had to ASK for help. Someone reluctantly started to help us, asking us some questions. Asked what my husband's "business" was, and as soon as he found out my husband owns a law firm, the guy turned into a new salesperson. He was suddenly sucking up, attentive, etc. I could not believe it. When we were walking around and did not look "worthy" to be in the dealership (young, dressed casually), noone would even acknowledge us. Once they found out we actually could afford a Porsche, we were treated like gold. We looked at the car, liked it, and probably would have purchased BUT chose not to because of the service. I have no desire to purchase items from places that base service on how you look on that particular day. I have no doubt at all if my husband and I had gone in without kids and in business attire, our entire experience would have been different.
Comments:3 Replies - Latest reply on 2005-04-25
Posted by tpebop on 2005-04-24:
This surprises you at a porsche dealer the staff are snobs what a shock
Posted by Slimjim on 2005-04-25:
Probably more than half those who walk in a Porsche dealer are tire-kickers with no intent or means to buy. Sales reps, usually on comission, probably have been conditioned to watch for those who may waste their time. Not that I blame you though. It shows this rep was not good at "pre-qualifying" you.
Posted by lawgirlMI on 2005-04-25:
It does not "surprise" me that they are snobby there, no. But, it does not mean that I have to accept it or deal with it.

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