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RYOBI Complaint - Warranty Useless To Homeowner - Hedge Trimmer Attachment
Hedge Trimmer Attachment - Complaint
I purchased a hedge trimmer attachment just over two years ago for my Ryobi.
I have used it less than three hours as I only use it one hour in spring of each year before it failed.
I contacted Ryobi and they stated I only had a two year warranty which I missed by two months and had revised the warranty to three years just after I purchased it. They refused to give consideration to me not being a commercial user and just stated flatly. "out of warranty" "will not consider".
My last Ryobi product and will never say a good word about them.
SG
I have used it less than three hours as I only use it one hour in spring of each year before it failed.
I contacted Ryobi and they stated I only had a two year warranty which I missed by two months and had revised the warranty to three years just after I purchased it. They refused to give consideration to me not being a commercial user and just stated flatly. "out of warranty" "will not consider".
My last Ryobi product and will never say a good word about them.
SG
Comments:
Posted by trmn8r on 2011-02-16:
What does this statement mean?
"...they stated I only had a two year warranty which I missed by two months and had revised the warranty to three years just after I purchased it."
Was your warranty two years or three years? If it was two years, you did miss it. If you believe it was three years, I don't understand why they say it was two.
"...they stated I only had a two year warranty which I missed by two months and had revised the warranty to three years just after I purchased it."
Was your warranty two years or three years? If it was two years, you did miss it. If you believe it was three years, I don't understand why they say it was two.
Posted by localgod on 2011-02-17:
Unfortunately, your hedge trimmer was not purchased recently, so a two year warranty is a two year warranty, not a two year and two month warranty. Incidentally, commercial warranties are usually shorter due to the difference in product usage (daily versus weekly/monthly). As well, commercial use often voids consumer warranties. Is it possible you misunderstood Ryobi(TTI)? I have never heard of a manufacturer extending a warranty after purchase.
Posted by throwback on 2011-02-17:
The end of the warranty period is the end of the warranty (period). It will be the same with every manufacturer. Even if you used it 3 hours there is no way to determine how it was maintained.
Posted by CrazyRedHead on 2011-02-17:
If you did revise the warranty to three years after you purchased it don't you have some sort of paperwork stating this. If you have written proof that the warranty is now three years then show them, if not, then you are out of warranty.
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