Howard Cooper Porsche Informative - Snobby Service

Review by lawgirlMI on 2005-04-23
ANN ARBOR, MICHIGAN -- My husband and I were in the market last summer to purchase a Porsche Carrera. We were looking to buy a used Porsche with very low mileage. Anyway, we found one we liked online and called the dealership to see if they still had it, which they did.

When we arrived at the dealership, we were not immediately approached. When we were approached, I felt we were not treated seriously at all. We were dressed casually and are young, and I think this is the reason. The man who assisted us took down information on the car we were looking for (we were very specific with details), and said he would call after he conducted a search, but he never called. His loss, since we ended up finding the exact car we wanted at a dealership in Ohio. If he would have located it and called, we would have purchased through him and he would have made the commission.

I will never buy a car from this dealership. I refuse to deal with snobby people who only help you if they think you are rich. You should never judge a book by its cover anyway. We bought a car the next week, and the place who sold it to us had an easy sale.
Comments:3 Replies - Latest reply on 2009-08-21
Posted by Anonymous on 2005-04-25:
Boy, you don't seem to be having very good luck with car dealerships!
Posted by Howard Cooper Sucks on 2009-08-21:
We had a very unpleasant and unprofessional experience with Howard Cooper Honda when trying to buy a new Accord. My partner had carefully negotiated a deal over a week based on the cash for clunker program. We called the evening before to make sure that Howard Cooper was still participating in the program. We were assured by the sales representative that they were. We arrived shortly after they opened the following day. Half way through reviewing the details of the agreed sale, the representative casually stated that they were no longer participating in the clunker program. I explained that we had already reached an agreement and were specifically assured the evening before that the deal was still valid. I practice contract law and know when an agent binds his principal. The rep repeatedly stated the manager would not budge regardless of what understanding we had made before. I asked to speak to the manager and was repeatedly refused. After insisting, we finally saw the manager who was curt, rude and unprofessional. He seemed entirely "put upon" to actually have to deal with a customer. After explaining our position for less than a few minutes, he simply stated that he did not care what his sales reps had said and that they had no authority to bind him or change dealer policy - a position that is questionable at best in general, and on these facts is simply wrong. After that he announced that "we could leave his office now." I was shocked. We were being polite but persistent and focusing on the specific statements of what we had been told over the past week. He stated again that "we could leave his office now." We did leave and we will not be going back. We had previously purchased an Accord from Howard Cooper and done all of our servicing there. We drove directly to Fischer Honda in Ypsilanti. They immediately honored the price quote and terms that we had negotiated at Howard Cooper. They processed our cash for clunker claim. Within 90 minutes we had bought our new car in a pleasant environment. The atmosphere could not have been more different. Fischer was relaxed and polite with a gender and ethnically mixed sales force. Howard Cooper was stiff, rude and pretentious. Their sale's force is predominately older white men who do not make any one feel at ease. Maybe they just had a bad day. Maybe they don't like dealing with gay buyers or interracial couples. Whatever it is, they will not be getting any more of my business
Posted by goduke on 2009-08-21:
Older white men = homophobic? Pretty strong leap of logic for someone who went to school for 3 years to learn to connect facts logically.

Because they were participating in the program on a particular evening doesn't mean they were participating the next day. It could have changed.

And while you may have an agent who can bind a primary, you had absolutely no consideration for your contract, so it really wasn't binding. It was just lousy service.

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