Staples Complaint - Deceiving Ads - Sales

Review by number1 on 2011-02-16
NEWARK-BLOMFEILD, NEW JERSEY -- Here this week in their sales brochere, NJ staple store is deceiving me & others into believing that their Norton software can be bought w/ a $20.00 dollar tax software shown in Staples sales ad. This is in their current ad-newspaer dated February 14th to February 21st 2011
What they do is when you check out, you are told that the twenty dollar tax software does not apply, ALTHOUGH it is there in the advertisement.
The purchase was suppose to been, twenty dollar for the the tax software and $24.00 for The Norton software. It won't go as the ad leads you to believe..
Comments:3 Replies - Latest reply on 2011-02-17
Posted by Ytropious on 2011-02-17:
Whenever a misprint happens the stores usually have signs up correcting the misprint and apologizing for the problem. At my store we usually put the notice on the item itself and on the door.
Posted by Pepper on 2011-02-17:
ytrop +++++++++++
Posted by Anonymous on 2011-02-17:
Try as I might I really can't fault a store for not honoring a mistake in an ad. I don't fault them because I realize I'd probably do the same. Example: Say you want to advertise your car for sale for $5,000 but due to somebody's error the ad comes out as $500. Now would you feel obligated to sell that car for $500? I woudn't.

It sucks but these things happen from time to time.

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