Cadillac Complaint - 2011 SRX - Very Unhappy
Recently I purchased a new 2011 3.0L Performance Collection SRX FWD. I currently have 3,000 miles on the vehicle. I am at a complete loss (1) I didn’t read the fine print nor was it brought to my attention at the time of purchase that the automobile was manufactured in Mexico. (2) The first time I washed it, I noticed a small dent in the left rear quarter panel, and after examining other SRX’s on the dealership’s lot I noticed all of them had the same dent. My dealership was able to repair the dent. (3) The right dash board has a huge gap where it meets the door panel; it is not like that on the left side of the dash. The dealership was unable to repair this due to the fact that it is “the way it manufactured”. (4) The front curb assist only works when a button next to the shifter is pressed or when the car is put in reverse then back to drive then as an obstruction in front of the vehicle is brought closer does the beep, beep, beep sound. This makes no sense to me, I would think they would work the same as the rear driver assist. (5) There seems to be a wind noise coming from either the sunroof or the rear hatch, my dealer is unable to repair or “duplicate” my concern. (6) The fuel economy is the most disappointing to me. On a flat road at 70mph with cruise control set the best overall mileage in a ten mile test is 22.5 mpg. at 75mph the best is 21.5mpg. Yet, the sticker claims an average of 18mpg city and 25 mpg highway with most drivers able to get up to 29mpg. My dealer could not help to rectify this problem and I was told to driver 65mph and would likely get the 25mpg. Most highways in my area are at a speed limit of 70mph, and at that speed I take a chance at being run over. Contacted "customer relations" only to get a return phone call from Manila, Philippines; did you know customer service for a United States Automobile was in the Philippines? Asked to speak to someone within the United States, they are investigating my concerns. If you have experienced similar problems please contact me (email@example.com) Will post the updates as they come available.