Wachovia/Wells Fargo Complaint - Never Use Wachovia/Wells Fargo- Beware!!

Review by LovingAZ on 2011-02-17
Never, EVER, put your money with Wachovia or now Wells Fargo. Apparently, they can freeze any account they wish with no explanation or notice and allow a 91 yr. old Alzheimer's patients' bills to be rejected and unpaid. Wells Fargo and Customer Service should never be used in the same sentence unless "a lack of" is in front of customer service. The personnel pretend to be concerned when you speak with them but they are useless and if you are trying to get bills paid after they freeze the account, you have to get an attorney! They also allowed another person to access my personal account and when I brought this to their attention, again they pretended to be concerned and we had to change our user ID and password and then they would not give me the information I needed to catch the person that accessed my account. They wanted to act like it never happened. Their only concern at that point was covering their own butts because they let this happen. I was lucky because no monies were taken and they felt that since no monies were taken "no harm no foul". This is the absolute WORST bank I have ever dealt with. BEWARE of this bank. I have never written a review before, but I feel that the actions of this company are so horrible that people need to know. The problem is that most people won't read this until Wachovia/Wells Fargo has created havoc with their money and they want to see if it has happened to others. I can't imagine that all banks would be so disrespectful to their clients as Wachovia/Wells Fargo.

They can change their name, but it won't change their dreadful reputation. Stay away from this bank. Their main concern is to take care of themselves, not their clients who have money in their bank. I will be changing banks immediately!!
Comments:1 Replies - Latest reply on 2011-02-17
Posted by leet60 on 2011-02-17:
Banks cannot summarily place a freeze on an account at will. There has to be an underlying reason. It could be anything from suspected fraud, funds received that are pending verification, an offest for funds owed to the bank that are in default or a garnishment ordered by the court.

There definitely has to be more to this matter.

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