Ashley Furniture Complaint - Will never purchase Ashley again.
My family purchased an Ashley Furniture leather living room set (couch, loveseat, and recliner)18 months ago. Very pretty, love the style, but very poorly made. The quality is far less than average. Although we did sit on the pieces in the store and they were comfortable, ours seemed squeaky and flemsy almost from the start. I've been noticing the past several months that it's increasingly uncomfortable and almost seemed like it was "breaking down." Today we turned the couch upside down and took the bottom cover loose, and the entire frame had broken apart. All the wood on the interior looked very thin and cheap, and it was assembled with very thin brads/nails. I'm greatly disappointed. We were able to fix the couch using some wood we had in the garage. We pushed pieces back where they belonged and reinforced/secured them with our own lumber. It now looks and feels great, and I feel that with the extra support we added, it actually BETTER than new. That was a piece of crap furniture originally. The love seat is not far behind in needing repairs. It's a bad situation for furniture that is only 18 months old. I will NEVER purchase Ashley furniture again.