Netspend Complaint - Rip OFF!! Beware!
So I had a refund applied to my Netspend card for services I had previously purchased at a company. Netspend put a hold on my account because I had not used the Netspend card for the original purchase. Even though the company authorized the refund and processed the credit from their location! So they locked my card, and I was unable to access my money, even though I had other funds on that card not related to the refund. I called customer service and was told that I had 2 choices. Either I could have them credit the amount back to the merchant, or fax over an original invoice to prove that I really did purchase something from the company. I chose to have the amount credited back to the company as I did not have a copy of the receipt. I waited the 3-4 business days, and still my account was held. I called them back and they said, no, that the MERCHANT had to do the refund. So I called the merchant and they tried to reverse the transaction, but it was declined! So I call Netspend and they said to fax over the invoice instead, which I did. They said it would take 15 minutes to unblock my card. I waited 3 days and it was still blocked. I called back and was told the merchant would have to reverse the credit to unblock my account. It has been 60 days!!! And my card is still blocked, they have all my money, plus the refund money, and I am pissed! Their call center is manned by non English speaking people, who all say something different every time I call!!! WHAT A RIP OFF!!!
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