Delta Airlines Complaint - Seriously Delta?!? - Lost Baggage
On 02/04/11 I flew from Atlanta, GA to Salt Lake City, UT and I checked one bag. I have not seen the bag since then and apparently neither has anyone else at Delta. I notified Delta right away about my missing bag and filed a claim with them in SLC. For the first several days, Delta contacted me with updates on my missing bag. After about four days, they stopped calling. I continue to call Delta every few days but the answer is always the same, "no new information". However, when I go to Delta's website "Delayed Baggage Status" this is what I see;
Bag Tag Number:XXXXXXXX Status: We have located this bag at Denver, CO (DEN) airport and are scheduling it to be on a flight to your final destination.
Please check back again for the delivery date and time of your bag.
Seriously! Why doesn't Delta coordinate the lost baggage information and be consistent in their reponses. When I first read that they had found my luggage, I was very relieved! However, once I spoke with a Representative and was told, no, your luggage has not been found, I was very unhappy and dismayed. The statement above continues to show on Delta's website.
I have filed a Lost Baggage Complaint Form with Delta but was told it could take 6-8 weeks before I hear anything. Again, Seriously Delta!?! I was traveling on Business and would really like to have my work apparel back in my closet at home. I have had to replace makeup, hair products, personal care products, clothing, etc. I am not happy at all with Delta.
At this point, two weeks since my bag has been missing, I feel Delta could care less.