Babies r us Complaint - When expecting baby do not expect to be treated nicely at babies r us
SOUTH PORTLAND -- My finance and I are 5 and a half months pregnant we received our tax money early excited to prepare for our baby girl. We had gone into babies r us at 2 months pregnant and found the stroller that would be perfect. We had received a flier, the baby trade in flier which had a 20% off coupon on the cover that did not require a trade in. We went into babies r us on a whim filled with excitement we wanted to buy the stroller travel pack by chiccos. I did not have my flier with the 20% coupon however I work at Macys and know how important customer service is so figured that wouldn't be an issue. We spoke with a manager and asked him to honor the coupon we did not have it with us but were excited to spend 300 dollars on our first big baby item. The sales associate said no and recommended us to look a coupon up on a mobile phone which we do not have so we spoke with a manager. The manager had no sympathy or excitement instantly turned us away no apology no smile just a simple no can't help you even if I wanted to. Reading reviewsx online I have mothers saying their local babies r us has fliers at the store not a problem. It extremely hurt my feelings to be so excited to buy this big purchase, one of MANY TO COME!!! Turning us away was a terrible mistake considering the amount of items we will need to purchase in the future. I am a specialist at Macys and have manager override abilites if a customer has forgotten her coupon it is my judgment to suplly the coupon which I do almost everyday to please our customer. Such an important event I as a manager would have congratulated us honored the coupon and asked if there were other items we needed or just wanted toknow more information about. Babies r us did not care to look at building a relationship now and in the future with my fiance, myself and the baby they simply based their decision on a 20% profit. We were able to find a 15% coupon online but that upsets me more knowing the manager would have simply given us an additional 5% off totaling about $20. We called Target and Target was pleased to honor any pricing from babies r us as long as a flier was present. Our business will go to Target. I did cry after leaving babies r us so sad not to leave with a smile and stroller travel pack but Ill simply take this experience as a learning lesson on my travels to becoming a manager and never wanting a customer to be as upset or embarrasssed as babies r us made me feel today.