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Travelocity Complaint - I'd like the 1.5 hours of my life that you stole back plz!! - Customer Service

Customer Service - Complaint
Review by onholdandfedup on 2011-02-17
You guys should be proud of me. Today I found out that I was the first person in the history of Travelocity to ever request a change in departure dates! I'm so proud of myself to have been blessed with this honor! You should have seen it. These people were tripping over themselves trying to figure out what to do and how to do it! One agent told me, as she was reviewing the discussion logs, that she noticed I had already spoken to two managers and a supervisor. Wow, I'm good! Who the h*ll is running this place?!?!.....Well, I'm still on the phone - on hold, listening to some great piano work. I'm an hour and a half committed so no use hanging up now. The kids will have to wait....(sigh)....
Comments:
Posted by Andrea13 on 2011-02-17:
Are you still on hold?
Posted by singsing on 2011-02-17:
I actually like this post. A touch of humor about a frustrating problem is always good. Thanks for the post. Hope you are able to resume your life in the next couple of hours.
Posted by ript on 2011-02-17:
Try going to the restroom, someone is sure to come on the line then.
Posted by DebtorBasher on 2011-02-17:
I hope you're not on hold for India...they just disconnect the lines when their shifts are over...they don't transfer you to another rep, they just hang up. It wasn't for this company though...I'm just sayin'...
Posted by Prince-Caesar on 2011-02-18:
If you actually get what you want, I will be shocked. Dont hold your breath and be ready for a huge let-down.
Posted by Alain on 2011-02-18:
Ript's suggestion sounds good. Try lighting a cigarette, too. Even if you don't smoke. It works at bus stops. You light a cigarette and the bus appears like magic!
Posted by Prince-Caesar on 2011-02-18:
alain, same thing if you're at a restaurant. As soon as you light a cigarette, your food comes out.
Posted by Alain on 2011-02-18:
Or the police! Most places are no smoking these days!
Posted by PepperElf on 2011-02-18:
that was humor?
Posted by Prince-Caesar on 2011-02-18:
well, where Im from, there's still a few resturants with smoking sections.
Posted by Alain on 2011-02-18:
By the way, hope you're feeling better today, Prince! Spice says "Hi" to Socks!
Posted by Alain on 2011-02-18:
I'm only good for very lame humor at this hour, Pepper!
Posted by PepperElf on 2011-02-18:
not you alain. in response to this: " A touch of humor"

=)
Posted by Prince-Caesar on 2011-02-18:
Thanks alain....I feel a little better.

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