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NuEra Complaint - Fraud - Long distance calls

Review by Lalamusa on 2011-02-17
NuEra Telecom.
They are cheater. They try to suck every signle panny from you once you become their customer.
They convenice you with an unbelievable low long distance rates with additional discounts and ask you for a security deposit in return. Once you pay security deposit through credit card and use the service, you are going to see a totally different bill with overcharged time and additional Network Access Charge, Telecom Relay charges and Internacional Access Charge. On top of that they charge additional fee of $ 0.01 per minute for using their 800 number. I call them three time to cancell my service and to get the refund back for deposit and was informed more attrective package and credits. Finally on 3rd call they told that it will take 4-5 months to get the refund.
They send you email for your account setup and monthly bills but never confirm about account calcelation by email even if you insist they refuse to send account cancellation email. Finally I got offer to get a calling card balance equal to security deposit with a much higher call rate and asked to accept it otherwise wait for 4-5 months. Their main point is to get a deposit and then suck the customer.
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