Rooms To Go Complaint - Rooms to go...will not shop there any more
WEBSTER, TEXAS -- As a 1st time customer, I was very disappointed. We had purchased a sectional sofa and swivel chair. After a month we rec'd the sofa and was told the chair was still on backorder and would take another month. It was put on backorder a total of 3x's before we rec'd it 4.5 months later. At one point the customer service person said they could refund our money and I said then you can refund our money for the entire purchase and we will gladly go somewhere else. Then they came back and said that is not their policy. I guess their policy is to take your money and have you wait for almost 5 months to get your stuff. I have read these posts after I was having issues with this company and should have read them before I bought anything from them. So if you are in the market to buy furniture, think twice about this place. All these comments are true.
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