Electrolux Complaint - Beware of Electrolux Appliances
In April 2010 we installed a new kitchen and upgraded to Electrolux Stainless appliances. We thought the "look" and design was superior to our previous appliances, so we invested in paying the higher cost, thinking they were superior products. BIG MISTAKE!
The refrigerator is a side by side, with the freezer on the bottom, and a built in ice maker. After only having the refrigerator only 10 months, we have had to have the ice maker serviced 4 times, and are awaiting a 5th board. In addition to all the noises it makes, the constant water leaking out of the ice make onto our floor, and the lack of ice for weeks. The service representative has even told us these are new appliances in the US market and new technology, so they are having a difficult time fixing the appliances. In addition, the service representative disclosed that the owner of the Appliance Store has the same refrigerator as we have, and they can't seem to fix that one either. That was a warm and fuzzy thought.
The microwave has only had to be serviced once, the metal tray was arching causing sparks and near fires in the microwave. This was an easy fix by simply replacing the bottom metal tray, but seriously, less then 10 months old and the micro is arching?
The gas range has worked pretty well, with the exception of the right front burner that takes approximately 30 seconds to ignite. Electolux is aware of the problem, but has yet to figure out a solution. You just have to be patient with the gas on that it will ignite before the explosion. We have only had to replace one of the great ball bearing shelves so far. I love the way they slide, but apparently they aren't all so smooth.
The dishwasher, well, we luckily took the advice of another representative and bought a Bosch....thank goodness. That is the ONLY appliance that we have not had to have service on, must be the manufacture.
I consider myself reasonably intelligent with a boat load of common sense who does his homework before making a purchase. Boy did I get fooled on the Electrolux brand. They look fantastic but the reliability is the poorest I have ever experienced. Save yourself money and headaches and go with another brand.
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