Conn's Appliances Complaint - Con 's at Conns - Fraud Took money from my account twice after mattress was paid for in full.
First of all In my line of work I deal with the public and I mean a lot of people which are now not shopping at Conns due to my personal experience. Conns has owed me a little over 100.00 dollars for 5 months which they took out of my personal checking account after I paid off my mattress set. They have given me the run around at least 2 times a week since October. I have been a loyal customer for 3 years. I should have been aware after the dishwasher I bought for 475.00 broke down 3 days after warranty and they would not send out a repair man. I paid 75.00 for a repair man from my area to come to fix it but, he said that the dishwasher had internal problems and could not be fixed. Because 3 days is 3 days and I try to follow the rules of a establishment that I do business with, I excepted the situation and bought one from Sears, which is still working great after 2 years. Well a good sell at Conns turned my head and I again bought from Conns, a mattress and box springs. Which I paid in good faith, even paying off early. Conns let the consumer set up payments 3 months in advance so that is the how I set my payment plan up with Conns, every 3 months I called and set up the 3 payments from my checking account, I paid off my mattresses off early and told Conns to not take out any more payments due to pay off. The next month they took out a payment. I called them and told them of the mistake on their part. They wanted proof so my bank sent proof. They said they would send me a check in 10 days. In ten days, no check. But 10 days late another withdraw to Conns was taken out of my account. I called, was sent to 3 different departments, said again to send the proof. I did this. I called a week later and found that I had been taken out of the system, It took 2 more phone calls to get me back in the system. I have ask to talk to a supervisor and have been told to leave my number. Five months later I have never received a phone call from a supervisor or anyone else for that matter. So, I have taken the matter to a Lawyer, and me and about 32 other people are sending out mass emails and forwards telling people to stand together and don't let the big businesses take our hard earned money out of our pockets any more and start holding them responsible for how they treat the people that have made them who the are, we have lined their pockets the least they can do is return to us respectable, fair and courtous relations. Conns will lose a lot more if every one stands together and stops buying from businesses like Conns that get rich off of people that look for deals and have to watch their pennies, most people that buy from Conns live from paycheck to paycheck we deserve better treatment. I now save my money and pay cash and only when the item is on sale. That interest that you will save buy not buying at Conns on Credit will hit them hard if you take your business elsewhere. Thanks, Brendadiane