Dish Network Complaint - Dish Network Service is HORRIBLE. Heres a transcript from customer service - satalite tv

Posted by dan gordon on 2011-02-18:

I had this problem but within my own house. Is there a another box with a remote in your house? Is so changing the remote address was very easy to do and thats what was changing my channnel. Perhaps you have the same problem. Do Your neighbors have dish?

Posted by kodymorse on 2011-02-18:

@dan_gordon

hi dan. No there is not another box in my house, and i understand that the overwhelming majority of people who have this problem is because they are on the same frequency as there neighbors. But none of my neighbors have satalite, and the channels do not change at random times. I have tried changing the remote address to all the different possibilities but it still changes on its own. After researching the problem, I have tried a number of other remedies as well, all to no avail.

Posted by jktshff1 on 2011-02-18:

I guarantee you I would take it up the totem pole if it has been doing this since the install.

Posted by kodymorse on 2011-02-18:

@jktshff

I only recently reported this, so they're using that against me. I should have reported it earlier. lesson learned. not that that would have made a difference. As for taking it up the totem pole, im assuming you've never dealt with there customer service because they just keep transferring you to different people, and when you cant get any higher, they tell you theres no one else to talk to and they cant help you unless you want to pay. Its a never ending process. The above person "cory" was the third person i spoke and it doesnt get any higher than "exctutive" chat

If you do a little research you'll find their employees arent even authorized to send out a tech without charging the customer.

Posted by jktshff1 on 2011-02-18:

I have Direct and haven't had any problems.

Posted by kodymorse on 2011-02-18:

i will hopefully switch to direct tv very soon. i know they've had some complaints, but nothing near what Dish network has.

If anyone would like me to send the other chat logs i've saved, let me know. You can get a very good idea of how there customer service (or lack thereof) works.

Posted by momsey on 2011-02-18:

Unbelievably frustrating. I feel for you.

Posted by kodymorse on 2011-02-18:

@momsey

Thank you! i just hope others out there will see this before they make the mistake of signing up with dish.

I laughed out loud when i saw this commercial.
http://www.youtube.com/watch?v=GueIeauPfOg

"if you do have a problem, you expect it to be handled quickly, preferably in person"- from the CEO himself.

Posted by madconsumer on 2011-02-18:

if you can get cable, that is the way to go!

Posted by dan gordon on 2011-02-18:

I sued Dishnetwork and they got very cooperative. sorry it has to go that far. Direct is far worse. If you get a response on here from a dish employee utilize them. That was the only satisfaction I was able to get.

Posted by kodymorse on 2011-02-18:

@dan gordon

Thanks for letting me know about your experience dan. Unfortunately i may have to sue them as well. Im waiting to here back from the BBB first, and i sent Dish an email with my intentions in the hopes they'll cancel my contract before it has to come to that.

Posted by azRider on 2011-02-18:

I have dish network for 3 years now, never had that issue. I'm assuming you have the main dvr in one room and its using the second receiver to an extra tv in the other room. the remote is a UHF type that sends the DVR a radio signal to change channel. You say its happening every 30 mins or so. it sounds like a equipment is cycling on or off and sending a signal that is either a harmonic or main signal that your dvr is picking up. what I would do to test this out is to turn off the ability for the dvr to accept uhf control. I don't know which dvr you have but it should be a menu option on the dvr, just change it from uhf to infra. see if it clears up then. if it does, then the issue is a stray signal. you may be able to fix this by removing the antenna from the dvr which would attenuated the amount it can receive, but since your still in the same house the signal from the remote may still work since your closer to the dvr. unless its equipment in your home..

Posted by kodymorse on 2011-02-18:

@azRider

Thanks for the suggestions, but i do not have DVR and only one box in my house. I know all of my neighbors and know they do not have satalite tv so it couldnt be them, and theres nothing in my house that would cause this to happen. But i have tried reseting the box, reprograming the signal in case there was interference from a neighbor, and done everything else dish reccomended or that i could find from researching the net, all to no avail. Thnaks for the suggestions though

Posted by kodymorse on 2011-02-20:

They refused to resolve the situation. i will be cancelling my credit card and going to court. All i asked was for them to fix the channels from messing up on there own, to install additional televisions like they were supposed to do but never did, and not charge me for it. The only way they would do this was by extending my contract by a year.