Time Warner Complaint - Macroblocking lies
Been a TW Cable residential client for over 2 years now and since day one I have had this same issue. My HD channels for the most part have good quality but some experience macro blocking. This is something that I am sure most of you have experienced and the easiest way to explain it is pixelation of the picture when it starts to freeze or turns into small cubes of the picture. When this occurs it will be almost impossible to tolerate any show as it will constantly slowdown, speed up and become distorted. When you are paying $150+ for your cable TV service you expect problems like this to be solved in a timely fashion but with TW Cable this is not going to happen.
First off you can expect the run around. Customer service told me for months that I need to reboot my cable box and they would boost the signal. Doing this 20-30 times didn't help and I was able to have a service engineer come to my home to check the equipment in and out of the home. Nothing was found and he left with the expectation that his boss or foreman would take the next steps in correcting this issue.
Weeks later the service team came back and they did the exact same thing the first team did and were not able to fix the problem.
After 4-5 service visits I reached my limit and called the President of the residential services department Mr. Jeffrey Hirsch.
Mr. Hirsch assured me that the problem would be resolved and I would be credited after the problem was fixed. He told me that I would not have to pay for such poor service so I stopped making payments on my account in August 2010. During that time the cycle of lies and useless service visits continued and Mr. Hirsch used his assistant to communicate with me. She called and told me that the problem is not being ignored and a senior foreman would look into it from the pole. Nothing was done and the problem still continues.
During this time I was informed by one of the service techs who candidly told me that they know about the problem in my area and it's "Network" related. He told me that the problem is that during peak hours, TW Cable cannot support the amount of voice/video and data that it sells to its customers with the current network infrastructure so the problem will continue. He was the only honest person I spoke to at this organization. What he said makes perfect sense because the problem is more apparent during prime time hours.
Now I now more people have this issue besides me and I want to organize a class action lawsuit against TW Cable for oversubscribing clients to an insufficient network that can't support the services which they sell.
Today my cable service is shut off, no credit was issued and no repairs have been made in over 7 months. If you feel the same way as I do and want to do something about it then join me in forming a legal movement to financial restitution and compensation. We should not be abused by these monopolies and franchised companies. They abuse their rights and the PSC should hear us and do something. IF not the PSC the the FCC too.