Seven Corners Travel Insurance Complaint - Don't Deal with Seven Corners Travel Insurance
Resolution Update on 02/25/2011:
When this situation came to the attn. of the Squaremouth CEO it was resolved immediately and more than fairly. I give Squaremouth high marks. Consumers should avoid Seven Corners, however, as they are a terrible company to do business with. There are many other choices for insurance on the Squaremouth website.
CARMEL, INDIANA -- I bought a travel insurance policy from Seven Corners (through the Squaremouth Website)for $125. It covered both missed connections and travel delays. My plane was 8 hours late from Havana to Miami, and I missed the connecting flight home. I had to get a hotel room and a new ticket, in all spending $650 and getting home over 24 hours later than scheduled. When I filed the claim (I had called Seven Corners from Havana to report the delay and ask for the "emergency assistance" in rebooking that they advertise, and they told me "we don't do that") they first made me try to collect from the Charter airline, with many emails and calls back and forth that I had to provide to Seven Corners. When it became clear the airline wasn't going to pay, Seven Corners then demanded even more paperwork, including old/new itineraries (I had already sent old and new tix, and hotel receipts), certification from the travel agent that booked the trip, proof that I had originally purchased a non-refundable ticket, credit card statements and more. In all it amounted to 20 pages and took over 3 months of back and forth. Then they said they would not pay for a missed connection as it only applied to catching a cruise ship (that was not on the website when I bought the insurance but it has since been added. It was also not in the "certificate" which is the controlling document that you have to look up.) Further, they would only pay for a one day delay ($150) even though the delay was 28 hours in total, which is clearly longer than one day. Squaremouth called me after I posted a bad review on their site and promised to intervene, but in the end did nothing. So I wasted countless hours and much frustration to collect $25 more than I paid for the policy. I was out $625 and a lot of time. THIS IS A TERRIBLE COMPANY. THEIR BUSINESS MODEL IS TO WEAR THE CUSTOMER DOWN UNTIL SHE GIVES UP. SQUAREMOUTH IS NOT ANY BETTER -- THEY JUST WANT TO PROTECT THEIR OWN REPUTATION.