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PC Tools Complaint - Predatory Business Practice - Spyware software
Spyware software - Complaint
If you purchase a software license from PC Tools, be advised that it will be impossible for you to cancel the $29.95 automatic renewal even if you specify this as terms of your order. When the charge hit my credit card one year later, I asked for immediate confirmation they would reverse the charges in 24 hrs.
The operator stalled & then put me on "permanent hold." I have yet to receive "email confirmation" she claimed would be sent. I have disposed of the computer for which the license was purchased last March so this is irritating & forces me to replace my credit card.
The operator stalled & then put me on "permanent hold." I have yet to receive "email confirmation" she claimed would be sent. I have disposed of the computer for which the license was purchased last March so this is irritating & forces me to replace my credit card.
Comments:
Posted by Alain on 2011-02-19:
I have to agree with you about these 'automatic renewals'. I don't want any company charging my card for something I didn't authorize. I've only had a few problems with companies renewing when I specifically removed their renewal check mark (which is usually there as a default in hopes you won't notice it) and, so far, I've been able to get a prompt refund to my account. Like you, I also stopped dealing with the companies that pulled the stunt.
Posted by jktshff1 on 2011-02-19:
McKafee did that to me, but refunded it willingly. I use MS Security Essentials.
Posted by ok4now on 2011-08-13:
Easy solution to this, use PayPal. They can't auto renew you because they don't have your C.C. number. I use this for all of my internet shopping. They can't make any unauthorized charges and it keeps you safe.
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