Quiznos Complaint - The Owner - Customer Service

Customer Service - Complaint

Review by Meg80233 on 2011-02-18

THORNTON, COLORADO -- I went into Quiznos tonight as I usually do 2-3 nights a week. Every time, I order the same thing.... Chicken Carbonara with extra sauce no mushrooms large on wheat. They practically know me when I walk in. On this occasion someone I had never run across was there. No problem, I can't wait for her to get to know the usual.: ) This time I wanted to try something different and did. The entire time she assisted me she never smiled. She started to make a sandwich for me and I saw she was using mayo. I don't like mayo so I figured, my husband eats anything I'll have her make his so there is no waste. When I told her to make it tuna instead turkey she gave me a disgusted almost "mom" look. I felt horrible. After it came out of the oven she was there to dress the sandwiches. She never once smiled and seemed like she hated her job. I told my husband I feel I should say something to her. I waited outside until there were no customers and asked the gentleman if that was the manager. I would have been shocked it were had I not found out it was the owner! I was flabbergasted. I proceeded to tell her I felt bad for changing what I wanted on a sandwich and that she hadn't smiled at all. She smiled after I made the comment and then didn't seem to care when I said I felt it was bad customer service. I turned to walk out and outside the doors I looked back and as I suspected she was then talking to the employee with her hand on her hips about what just happened. I will not go back to that one or any other Quiznos. I would rather eat Mc Donald's than go back there. I will be posting on every website I can!

Comments (8)

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Comments:

Posted by Skye on 2011-02-18:

You've always had good service, so because of one night where you were not smiled at, your going to stop going to Quizno's?

Not everyone smiles all the time. Maybe she just received bad news. Who knows, but that's your choice, to give up something you enjoy.

Posted by localgod on 2011-02-19:

We all have days where we've received bad news or something else that puts us out of our element. Sometimes you have to leave your problems at the door and suck it up for a few hours to ensure the customers aren't affected (or is it effected?). What makes it all worth it is when you're having a s**t day and a particular customer puts a smile on your face. Don't we all wish they were like that. Even if the problem was the owner, please don't hold one incident against a place. Try to be that one great customer and we'll try to be that great customer service all-star!

Posted by Ytropious on 2011-02-19:

Some people don't smile OP, we aren't all blessed with bubbly, uplifting personalities. Why take it personally, it's not like she was smiling all day until you showed up, I'm sure she was like that all day. Some people take things entirely too personally.

Posted by trmn8r on 2011-02-19:

You *could* spend time posting this on every website you can find, but first you may want to consider that the bulk of your complaint is a CSR didn't smile.

Maybe this person's mother died that morning. Maybe her husband got drunk and ran over someone in a wheelchair the day before. Maybe she applied for a better job, and found out that day she didn't get it.

When this happens to me, I often try to engage the CSR in some manner. Often they light up and we exchange a few words. Sometimes not. That's life.

Posted by ript on 2011-02-19:

Meg, I've got a smile for you. :)
Put it in your pocket and pull out when needed. Hope it helps. :)
if you are a regular there, and sounds like you are, and had never seen her there before, she was quite probably a new hire, and learning on the job, which can be quite stressful and could crack the smile and break the stride of any of us.

Posted by momsey on 2011-02-19:

There's no such thing as loyalty anymore. A person who loves a business enough to go there 2-3 times a week will then not only boycott that business but also will be posting complaints everywhere simply because someone didn't smile at her.

Posted by Toto's Monkey on 2011-02-19:

I have never equated "no smile" to "bad customer service." I don't shop for smiles, I shop for products.

Posted by Ytropious on 2011-02-19:

BA Momsey and toto! Those are the best responses I've read in a while.