Quiznos Complaint - The Owner
THORNTON, COLORADO -- I went into Quiznos tonight as I usually do 2-3 nights a week. Every time, I order the same thing.... Chicken Carbonara with extra sauce no mushrooms large on wheat. They practically know me when I walk in. On this occasion someone I had never run across was there. No problem, I can't wait for her to get to know the usual.: ) This time I wanted to try something different and did. The entire time she assisted me she never smiled. She started to make a sandwich for me and I saw she was using mayo. I don't like mayo so I figured, my husband eats anything I'll have her make his so there is no waste. When I told her to make it tuna instead turkey she gave me a disgusted almost "mom" look. I felt horrible. After it came out of the oven she was there to dress the sandwiches. She never once smiled and seemed like she hated her job. I told my husband I feel I should say something to her. I waited outside until there were no customers and asked the gentleman if that was the manager. I would have been shocked it were had I not found out it was the owner! I was flabbergasted. I proceeded to tell her I felt bad for changing what I wanted on a sandwich and that she hadn't smiled at all. She smiled after I made the comment and then didn't seem to care when I said I felt it was bad customer service. I turned to walk out and outside the doors I looked back and as I suspected she was then talking to the employee with her hand on her hips about what just happened. I will not go back to that one or any other Quiznos. I would rather eat Mc Donald's than go back there. I will be posting on every website I can!