Sears Complaint - Sears Cabinet Refacing
CALIFORNIA -- I contacted Sears to do a kitchen remodel. I have had nothing but problems with my counters and cabinets. Cabinets started to peel and chip contacted Sears they don't respond according to my records I have a lifetime limited warranty..LIMITED is correct. I paid over 9,000 for the cabinets and counters and now they want to charge me over a thousand to come out and fix their mistake. When they installed my counters they mis measured the counters so the counter tops were a half an inch away from the wall, their idea of fixing this error was applying a piece of wood stripping across the back of the counters so you would not see the gap. What a joke, the stripping is now coming off and looks awful. This was their mistake but yet they want me to pay them more money to fix it? When I spoke to a representative regarding my warranty and unhappiness with the situation she just conveniently could not find any of the previous work orders or phone calls regarding this. Sears is severly over priced for the quality of work that you receive, then you spend all your time on the phone with people who are useless. On my way to speak with my attorney, maybe they can get somewhere with this.