Sears Complaint - Sears Cabinet Refacing
CALIFORNIA -- I contacted Sears to do a kitchen remodel. I have had nothing but problems with my counters and cabinets. Cabinets started to peel and chip contacted Sears they don't respond according to my records I have a lifetime limited warranty..LIMITED is correct. I paid over 9,000 for the cabinets and counters and now they want to charge me over a thousand to come out and fix their mistake. When they installed my counters they mis measured the counters so the counter tops were a half an inch away from the wall, their idea of fixing this error was applying a piece of wood stripping across the back of the counters so you would not see the gap. What a joke, the stripping is now coming off and looks awful. This was their mistake but yet they want me to pay them more money to fix it? When I spoke to a representative regarding my warranty and unhappiness with the situation she just conveniently could not find any of the previous work orders or phone calls regarding this. Sears is severly over priced for the quality of work that you receive, then you spend all your time on the phone with people who are useless. On my way to speak with my attorney, maybe they can get somewhere with this.
Company Response on 4/1/2011:
My name is Susan and I'm part of the Sears Cares Team. I found your post here and wanted to reach out to you and offer assistance. I am very sorry about the problems you were having getting your cabintry repaired in a timely manner. I can definitely understand the frustration you must be feeling over this situation. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please send us an email to our office at email@example.com. In the email, please provide a contact phone number and we will call you directly. Also, in your email please provide the screen name (145595) for reference to your issue and we do look forward to talking to you soon.
Sears Cares Team