Empire Carpet Complaint - The quote sealed the deal, NOT!!!!!!
TEXAS -- We recently began looking to get our carpet replaced and change our wood floors to tile floors. We received quotes for our downstairs floors (changing wood to tile) for $3000-$3500 and $1800-$2200 for our carpet. I saw an advertisement for empire to buy 2 rooms and get the rest FREE. Today the salesman shows up and measured our 2200 sq ft house in about 5 minutes then began to gives us our estimates, here's where it became fun... His estimate for the tile floor was $10,184 and his estimate for the carpet was $5200. Both were more than double the other estimates we have received and this is with free rooms and only the materials "on sale". When I told him he was
Not even close to being competitive he called his "boss" and was on the phone about 30 seconds. Without giving our dimensions, selections, our needs he hung up the phone and said his boss authorized him to reduce the overall price by $500. My original quotes (worst case) totaled $5700 and was from a top 5 rated company in Dallas my quote from empire was $15,300. I hate to think what the price would have been if I actually had to pay for the whole house! sorry empire but you will never hear from me again.