LA Fitness Complaint - So much for Customer Service
SPRINGFIELD, MASSACHUSETTS -- I just joined a week ago and I'm already thinking of pulling out and trying to get my money back. When I signed up the guy I talked to (John) was nice. Not high pressure, made me comfortable.
I told him I was joining because of my doctors instructions to get into better shape for long term health problem prevention. I was told as part of my membership I was going to get a free health assessment to help me figure out how to use the gym right.
The assessment guy they gave me (David) basically came over and eagerly said he'd do my. assessment Then he gave me the hard sell on a personal trainer...WAY outside my budget. I politely but firmly told him no.
Since then, David has canceled my appointment with him for the assessment (keep in mind this is part of what I paid for when I signed up). I didn’t make a big deal, and we rescheduled the appointment for a few days later. When I came for the rescheduled appointment, he left me waiting for 30 minutes. until I got fed up and left. My appointment was at 5:30 and by 6 he still was telling me “Just a second” every time he went by. I saw him talking at one of the desks they used to sign folks up for the club to a woman who was obviously signing up for a membership. He left me waiting to do a high powered sales pitch to a new customer.
Obviously he doesn’t care to fulfill what I paid for now that he knows I'm not going to pay him any extra money.
I have a new appointment with a Tim in a week, and I am willing to see if he gives me the attention I was promised.
If this guy blows me off, I'm demanding my money back and finding a different gym.
And why is it so hard to find information to contact their Corporate office to lodge a complaint?