Staples Informative - Staples is like the rest of them.
I purchased a new two hundred dollar HP printer from Staples about a year ago. While paying for the product I was informed that they also sold an extended protection plan for an extra $30. The Staples employee (who was some sort of manager) told me in specific terms that if the product broke, I could return the printer “no questions asked” and would receive a “gift card for the original purchase price”. Two months ago the printer started showing errors when I installed new print cartridges, so after a hour of trying to fix it, I lugged it back to the Staples store I bought it from. There I was informed that Staples had no responsibility over the product or the plan, and that I had to call some third party company. So I called, expecting to have someone go over what kind of problems the printer was having, but instead the third party company said that they were going to ship a refurbished printer out. A little more than a week later I received a refurbished printer body, and instructed to take pieces off my original printer and add them to the refurbished one. Not only did the refurbished printer have the same problem as my original, but its screen had missing pixels and it made a loud humming noise while it was on. Fast forward another three weeks, three more phone calls, a fourth party company to replace the refurbished printer, and a second non-working refurbished printer. I just got off the phone with 1-800-Staples, who informed me that the original problem was with a part of the printer not covered by warranty or the plan, but now that I had received a refurbished printer the plan was void.
Staples lied to me to my face while I was in the store, differ responsibility for the products and warranties they sell, and associate themselves with third party vendors who have no intention of helping you if it means that they might have to take a loss.
This is not an attack on Staples, I have been a very loyal customer for year (can’t stand BB’s customer service), but this is the first time I have had to utilize the protection plan that I paid for (have bought maybe 6 all together), and I feel as though I have been abused. Please be careful.