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Wirefly Complaint - Order charged different amount than I agreed to pay, also had an entirely different invoice number!! - DroidX phone for Verizon
DroidX phone for Verizon - Complaint
I placed an order with Wirefly on 2-17-11 and was given an invoice number and told the complete price was 92.97 which I authorized....I printed out the invoice...Then today on 2-19-11 I received what I ordered but with a different invoice number and new amount of 100.96...I did not authorize this amount but with checking with my bank they stated both amounts were pending... I then called Wirefly and the girl who spoke very poor English told me I had the invoice number wrong and I owed the 100.96 which weould be deducted from my bank account.. She told me I had placed 2 orders which I most certainly DID NOT !!and asked to speak to her supervisor who she said was busy but would return my call within 8 hours.......It has been 12 or more hours and still no call.....
Comments:
Posted by Alain on 2011-02-21:
Your review reminds me why I never give a company access to my bank account. I use a charge card or a check. It's old fashioned, but it keeps problems like this from occurring.
Posted by Wirefly_Kim on 2011-02-24:
I work at Wirefly's HQ, and what you have described as your experience concerns me, as that is not how our customers should be treated. Can you please email me your order number to onlinesupport@wirefly.com with your best contact number? I will make sure your orderis reviewed and we address all of your concerns ASAP. I am very sorry to hear that you have had this experience. I look forward to hearing from you soon!
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