Fred Meyer Complaint - DVD / Blue Ray mixup Oak Grove, Oregon store
MILWAUKIE, OREGON -- While shopping this afternoon for a pair of keds, I wanted to pick up a new release (since I had a gift certificate to spend) so we went to the electronics dept. On the DVD wall, under "new releases" I found the movie Red. It was $29.99 but said "special edition" so what the heck. After dinner and feeding the dogs, I pushed the package up out of the cardboard cover and took off the wrapper. Only to find the front of the "actual" container identified the movie as a Blue Ray disc. No where on the front or back of the cardboard cover did it identify itself as Blue Ray. The only way to identify this as a Blue Ray movie was the small emblem on the spine of cover.
My husband and I went back to Fred Meyer and explained we pulled the movie from the DVD section. The customer service lady was very nice and agreed that it was almost impossible to determine this was a Blue Ray disc. She called the manager over to discuss as I simply wanted to trade straight across for a DVD of the same movie. I didn't care about the cost, I just wanted to watch the movie tonight (I don't own a Blue Ray player). The manager looked at the movie and stated that Blue Ray's come in a box of "this size" (standing the cover as example). Keep in mind there is maybe a 1/4 inch difference in the box size between DVD and Blue Ray. He also was the first person to actually open the box itself. He kept going back to the fact that I had taken off the wrapper. After I explained that all I wanted to do is trade for a DVD of the same movie, he stated the Oak Grove store never received any DVD copies, only Blue Ray. My husband then explained that he just confirmed the store had mixed up the Blue Rays with the DVDs. The Blue Rays were kept on a separate wall. The manager stated all "new release" Blue Rays and DVDs are mixed together. My husband stated they really do need to separate them and create a new release section for each type of movie. The Manager kept saying all movies are together under new releases. Nothing he can do, but maybe we can just sell the Blue Ray. Needless to say, we left less than satisfied and will never again buy a movie from any Fred Meyer store again. I caution you all and advise you to be certain you review your purchases carefully as Fred Meyer does not care. It is buyer beware when dealing with Fred Meyer.