Florist Express Complaint - Never Again - Salute to Spring Floral Arrangement
Salute to Spring Floral Arrangement - Complaint
OLD SAYBROOK, CONNECTICUT -- I will never order from ProFlowers or Florist Express again. My 88 year old Dad recently fell and fractured his neck and is being treated for throat cancer. He asked me to order flowers for his wife for Valentine's Day, as he cannot do it himself. I ordered flowers on Saturday, February 12th. I even called to confirm that there would be no issue with the order at this late date. I was not only assured that they could accommodate my delivery in Lee's Summit, MO, but told me it would be delivered Sunday! Sunday, I received a confirmation of delivery via e-mail. Monday night (Valentine's Day), my Dad called to ask about the flower delivery. I called Florist Express and was told their records indicated it was delivered. I assured them that it was not, having had my step-mother check all entrances and snow drifts for any sign that someone had been there. Of course, the florist was not reachable. I called again Tuesday when the business would be open. At first I was assured that the florist had delivered the arrangement. When I pushed back, they "checked" again and I was told that no one was home and they left a card and that no one had called them to arrange for delivery. No card. The path to the doorway was clear. I extracted a promise that they would upgrade the arrangement, credit back the holiday delivery surcharge, and we made arrangements for delivery Saturday, February 19th. The florist was to call their home before making the delivery.
Yesterday arrived and something made me call to confirm that the delivery would take place. I was assured that it would. I called my step-mother to let her know and asked that she call when the flowers arrived. At 4 p. m., still no flowers. I called Florist Express again. I was at first assured the flowers would be there. When I nailed them down, I was told that the florist was not going to be able to accommodate my order. That was it... no "may we ask you to select something else", no options, no flowers!
The best part is that I did receive an e-mail asking me to take a survey about my "delivery".
I will never again do business with this company. They left me feeling terribly embarrasssed that I could not do what my Dad had asked of me. I was devastated for him. He is not accustomed to being unable to do things for himself. My Dad spent most of his adult life in retail and he simply stated that if he ran his business that way, it would not have services multiple generations!