Progressive Auto Insurance Complaint - Lost my payment!!! - Car insurance
As if it wasn't bad enough having my identity stolen and closing my bank account! Now this! I've been sending my payment (money order) for the last 3 months. I phoned PROGRESSIVE and got all the details to manually send my payment in. Well, A month later, they claim they did not receive my January payment. excuse me but wouldn't they have canceled my policy if they didn't get my payment? Anyway I phone them and they ask me to fax them a copy of the money order. Ok, sounds like they are going to help, HA! I fax it to them and they tell me to call the number on the back of the money order. I call and the money order has been cashed, by THEM! A copy of the money order will take 3 to 4 weeks and cost $15 OR... A faxed copy will take 3 to 4 days and cost$25! Which I will have to pay. Not PROGRESSIVE!
Then they call me back and demand $30 to keep them from canceling my policy. immediately! All this while I'm at work!
Not to mention I move, and called them to change my address months ago. Of course they had no record of that, and proceeded to tell me my rates have increased!
They are a rip off! this whole thing is gonna cost me over $150 for their mistakes that they haven't even admitted to. Also time I missed at work. Good way to treat a customer of 8 years! With no accidents by the way.
They found the time to call me when they wanted my money, "immediately" which they got "immediately" but now will not return MY calls
Go anywhere but PROGRESSIVE
They will lose your money, and treat you like dirt!
The goofy hipster chick in the commercials doesn't fool me!
I think I like the lizard better