Sears Complaint - Lemon refrigerator - bottom freezer refrigerator model 795.7830, 795.7831
FAIRFAX, VIRGINIA -- Just wanted to warn people to be aware that this particular brand of refrigerator (it's called a Kenmore but apparently it is a Whirlpool manufactured in Mexico) is a real lemon. We bought one from Sears in 2006 and immediately began to have problems with it. It would shut off for no particular reason, Sear would come and repair it, then it would happen again a month or two later. Finally, after documenting all the problems and repairs, Sear gave us a new one. We bought the two year warranty and all was well until just after the two year mark, when the same problems began again. Unfortunately for us, the warranty had expired and we had not extended it again (the hundreds of dollars Sears wants for its warranties seem excessive). It died on us and, after Sears sent out a repair person (for free) to see if it was a compressor (in which case they would have repaired it for free), they determined it was the computer board, which was not covered under an extended manufacturer's warranty. In sum, a very expensive and frustrating experience and one that you wouldn't think you'd have to undergo when you pay 1400 dollars for a major appliance. Sears said they couldn't refund any of our money, but offered to give us 30 percent off another refrigerator, to which we said "no thanks." We're done with Sears.