Qwest Complaint - Qwest doesn't deliver, accept for early termination fees
I had had telephone service with Quest for 19 years. I would think I would be exempt from any early termination fees. Then I changed my service and eventually deleted the telephone altogether and used only their Internet services, but every time I asked for a change on my services they set themselves up a whole new contract, which would make me eligible for an early termination fee. So I got wise, and on that last change I told them I would pay more per month so I would not have the early termination fee.
I had a whole lot of trouble with their signal for Internet. I was knocked off at times or had very low signal almost all of the time. I called many times and talked to their tech support. Each time I called it took an hour or so, at least. They would often do something on their end which bumped my signal up for the rest of that day, then the next day it would be down again. I was calling day after day. They sent a tech out to check the computer and lines 3 times, and none of those times corrected the problem. Then they told me my modem was now old in comparison to the new technology they were using so talked me into purchasing a new modem, for around a hundred dollars or so. That didn't do it either. I was fed up and by then we were planning on moving. So I disconnected the service, and what to my amazement - an early termination fee appeared on my bill. I called and they told me that when they set up a new contract for the Internet line they did set me up to pay the full amount without the contract, but he second time I called tech support I was set up for the lower amount and the contract took affect. I did not know about this, and now that I have moved and am living with someone else, and have no need of their services they are billing me, after 19 years of service, for an early termination fee and it has gone to collections.
And considering their billing- don't even get me started. I had to call them every month for mistakes they made.