Florist Express Complaint - Florist Express - Stay Away!
I ordered valentines day flowers for my wife from Florist Express. I placed the order online, the day before Valentines day. I received a confirmation back that the order was placed, and my credit card was billed.
They failed to deliver the flowers. At about 4:30pm on Valentines Day I called Florist Express to find out if there was a problem. Actually, I hit redial about 20 times before I got through. Then I spent about 15 minutes on hold.
When I finally talked to someone, they admitted that they had never placed my order with a local florist. Although they knew that they would not be delivering any flowers they didn't call or email me. If they had admitted their mistake I could have contacted a different florist.
This is a totally incompetent company. They only exist for one reason. They take flower orders online, and they get local florist to deliver the flowers. They failed to do what they promised and they failed to provide even a basic level of customer service. STAY AWAY!
When I demanded a refund, they did give it to me. However they didn't take the opportunity to try to make me happy. They could have offered to deliver some flowers for free the following day. They did not.
I don't know how these guys expect to stay in business.
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