Ashley Furniture Informative - I Don't Know What To Think!
PLANO, TEXAS -- I've purchased a lot of Ashley furniture. Some of the Ashley furniture came from a furniture store that sells a number of different name brands. The furniture was a lot cheaper than from the Ashley Furniture store. When they delivered it, I made them load most of it up and take it back. There were numerous defects. It made me wonder if they purchased seconds. I bought another famous name brand from them a few years before that and had a minor problem with quality, but it was resolved; so it makes me wonder about that particular store. The owner called and asked me why I was sending the items back. He was real nice. He listened and said he would look at everything when they got it back to the store. After he saw the returned merchandise, he called and apologized. He said the delivery men were supposed to have checked the furniture before they loaded it, and said he couldn't believe they delivered such as that. He reordered the furniture, and personally checked it before it was loaded. Everything they delivered this time was perfect, and I haven't had any problems with any of the furniture.
I recently bought a DuraBlend cafe couch from an Ashley furniture store in Louisiana. I bought it for my daughter and son-in-law, who live in Texas. Since I've got to take them a bedroom set of mine, I'll just take the coach to them, too. They went to an Ashley store in Plano, Texas to see the couch and order two recliners to match. They didn't have any of this set in stock. The sales woman gave my son-in-law a terrible impression. She was rude and acted like she didn't have time for them. I don't know what she said, but she made my son-in-law believe that the Ashley couch I bought them was a piece of junk. My son-in-law decided to buy some DECENT recliners elsewhere. I was furious, and tried to smooth things over. I had previously spoken with the assistant manager of an Ashley Furniture store in Frisco, Texas and she was extremely nice. They were suppose to have went there. I called her and told her how the sales woman in Plano treated them. She wanted the woman's name to report her. The owner of the Frisco store must also own the Plano store, unless she was going to report it to corporate.
By the way, Ashley Furniture Stores are independently owned and operated. Ashley has their own designers, factories, warehouses, and trucks to deliver to the stores. The only thing they hire out is the delivery of the furniture to you. The stores are independently owned and operated. The franchise owners and corporate have the most to loose. The managers are just employees. If the manager doesn't solve the problem, then ask to speak to the owner or call corporate. I had a problem in the past that I didn't mention, and I found out how it works and got it taken care of.
After all this, I decided to go online and read the reviews. Now, I feel that maybe they should buy the recliners from somewhere else, and I regret buying the couch.
Does anyone know anything about how well the DuraBlend holds up? I know it's a blend of ground up leather, cotton and polyurethane. It's suppose to be more durable than ordinary vinyl, doesn't make you sweat like vinyl, and the look and feel is that of leather. How well does it hold up, though? I had two lane recliners that felt and looked like leather and they were polyurethane. We had to replace the reclining mechanism on one of them after several years, but the fabric held up about 12 years. Shouldn't the DuraBlend hold up just as well?
By the way, the Ashley Furniture Stores are independently owned and operated. Ashley has their own designers, factories, warehouses, and trucks to deliver to the stores, but the stores are franchises. You can always get further with corporate than you can the stores. The franchise owners and corporate have the most to loose. The managers are just employees. If the manager doesn't solve the problem, then ask to speak to the owner or call corporate. By the way, that sales woman has been reported. I had a problem in the past that I didn't mention, and I found out how it works and got it taken care of.