Europcar Complaint - Worst car rental company ever
This car rental experience was probably one of the worst experience of my life. I reserved the car via europcar website for 8:00 A.M. on the 1st of February 2011. First of all, your website stated that your rental station was located in a hotel which is called Paradisius in Puerto Morellos. I couldn't find this hotel on Google map, so I asked several taxi drivers to find out that the Paridisius was now called the Saphir and in fact, it was located outside Puerto Morellos. I found out that there was a closer office. So I went to that office, It was now 9 a. m.. At the office, I asked if I could if the get the car there since it was closer to where I was staying. The clerk was really nice and told me that there was no problem that I just had to comeback an our later and the car would be there. So I came back an hour later (around 10 a. m.) and then, the clerk told me that there was a problem with Europcar system at the Paradisius (Saphir) and that I had to wait for another hour to get the car. So I waited, and waited, and waited, to finally get the car around 13h30. A car that was not the one I originally asked for and was supposed to be an upgrade (yeah, right!). Then came the time to sign the contract, again there was a problem, the price was not not the one I booked for. It was almost the double! The clerk tried to fix the problem with the reservation center but both were helpless. I was so mad and didn't want to lose more time than I already had that I took the car and left. As I was getting on the highway, I noticed that the left tie-rod end was so worn out that I could hear it flapping when hitting bumps or holes. In fact it was so worn out that the car was pulling radically to the right when I had to brake hard. I had so much trouble getting the car that I didn't want to get in the trouble of changing for another car. I have worked for few years in the car rental business in Canada, so believe me, I know how it works and I know that this kind of situation is unacceptable. In the end, I lost half a day of my 7 days vacation in Mexico and end up with a barely undriveable car. So if you ask me, from what I have seen Europcar is the worst rental company ever.
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