Electrolux Complaint - Electrolux Has The Worst Costumer Service Ever. Will Never Buy Electrolux
The Electrolux oven that we purchased for over $2000, would make this loud boom/explosive sound every time we used the oven. It was so loud that it would shake the oven door and could hear it upstairs. They first sent a technician that came and diagnosed it and 8 days later came back and changed some parts, which still didn't fix the problem. The technician told us not to use the oven since it is not safe. Electrolux customer service said they would send us another oven and they would pick up the old one.
It took 2 months of calling and begging with the customer service. Every time we called we had to talk to a different person in customer service and had to explain everything all over. After 2 months, they delivered an oven that had a dent on the side and the entire top of the oven was moving. So, the company took it back. It was back to the begging again. Had to call Electrolux 3-4 times per week to remind them and ask them why we haven't received the oven. They kept coming up with excuses. Another 2 months went by and finally they delivered another oven, which was again damaged. We were furious, called Electrolux and demanded our money back. But, again they played there games of giving us the run around. I had to talk to so many different people. They refused a refund. They said they would send us an oven for Thanksgiving, but never got it in time and all our plans were ruined. Then they promised they would deliver for Christmas and that never happened either.
For an entire 6 months we did not have an oven and Electrolux could care less. Finally they found another company to deliver and this time they delivered it on a pallet to avoid damage. After over 6 months of calling Electrolux, we finally got a new oven. I would never recommend anyone to buy an Electrolux appliance. There products are not even all that great and not worth the money or the hell customer service puts you through.