Hatland Complaint - Hatland Steals Money....Poor Poor Custermer Service

Review by sinsityklr on 2011-02-21
OCEAN CITY, MARYLAND -- Ordered a Ny Mets 59Fifty New Era Hat size seven. Hat was to small. Sent hat back for exchange of a size 7 1/8 and they sent the hat back telling me they would not exchange it. Talked to owner John Thompson and he basically told me to bad and to take my business elsewhere. Wow.. All I wanted is a hat that fit since I had paid $34.00.
Comments:1 Replies - Latest reply on 2011-02-21
Posted by jktshff1 on 2011-02-21:
They have specific "rules" for wrong sized hats. Doesn't say it, but seems to imply they won't take them back.
"Sizes and size conversions on the size chart are considered close estimates and sometimes vary from brand to brand, size to size, and hat to hat. Returns due to wrong sizing are not the responsibility of hatland.com and will NOT be treated as an error by us. If you are concerned about the sizing of fitted hats, we STRONGLY recommend that you attempt to purchase these from your local store where you can try the hats on."

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